shipping methods and services
We offer our customers reliable delivery through our partners DHL and DPD. Both shipping services ensure fast and secure delivery of your orders.
shipping costs
Within Germany, we ship your order free of charge for orders over €50. For orders under €50, a shipping fee of €5 applies. For international orders, shipping costs vary depending on the delivery country and are displayed during the ordering process.
delivery areas
We are pleased to be able to offer our products to you worldwide. No matter where you are, we will ensure that your order arrives safely and on time.
delivery times
Our delivery times vary depending on the delivery location. Within Germany, you will usually receive your order within 1 to 3 working days. International deliveries take about 5 to 10 working days. In exceptional cases, such as on public holidays, there may be minor delays.
Packaging
We attach great importance to environmentally friendly and safe packaging. Your order will be sent in ecological and at the same time robust packaging, which ensures that your items arrive undamaged. In addition, all shipments are insured against transport damage.
shipping tracking
As soon as your order has been shipped, you will receive an email with a tracking link. You can use this link to track the current status of your delivery at any time. Simply use the following link: Track shipment.
Returns and Exchanges
If you are not satisfied with your order or would like to exchange an item, please visit our returns page for more information. Please note that returns must be made within 14 days of receiving the goods.
Insurance and Liability
Your order is fully insured during transport. If your delivery is proven to be stolen or damaged, we will assume liability and ensure a quick and uncomplicated solution.
contact information
If you have any further questions about shipping or your order, you can contact us at any time via our contact page . Our customer service team will be happy to assist you.
